Privacy Policy
This Privacy Policy explains what information AMIK IT may collect when you use our website, submit a service request, or communicate with us through DigitalPass and Online Support, and how that information is handled.
Information We May Collect
Depending on how you interact with us, we may collect your name, email address, phone number (if you choose to provide it), preferred language, preferred messenger, device type and a description of the issue, messages you send us, and basic technical information about your visit to our website.
Why We Collect It
We use this information to respond to your service request, communicate with you through your preferred messenger, diagnose and track your device's service history, and improve the support we provide.
How Information Is Used
Information you provide is used to organize and follow up on your service request and keep you informed about its status. Where DigitalPass is available to you, it may be used to associate your device, service status and service history with your account.
How We Protect Your Information
We take reasonable steps to protect the information you share with us and we do not sell your information to third parties. No online transmission can be guaranteed completely secure, so we encourage you to share only what is necessary for your service request.
When Information May Be Shared
We may share limited information with service providers who help us operate our website, process forms, or deliver communications, such as email or messaging providers, solely to the extent necessary to provide our services. We do not share your information for unrelated marketing purposes.
DigitalPass and Online Support
Information submitted through a service request or an Online Support conversation may be associated with your device, service status and service history within DigitalPass. Full DigitalPass account access and service-history features are still being developed, and this policy will be updated as those features become available.
Cookies and Technical Information
Our website may use your browser's local storage to remember your preferred language. We do not currently use advertising or tracking cookies.
Contact Us About Your Information
If you have questions about this Privacy Policy or would like to ask about the information we hold about you, please contact us at:
digitalpass@amik.club