Terms of Service
These Terms of Service govern your use of the AMIK IT website and the computer repair, upgrade, networking, security, data and remote support services we provide in Calgary, Alberta, Canada.
Service Requests
When you submit a service request, you authorize AMIK IT to review the information you provide and contact you through your selected messenger to discuss your device and the requested service.
Diagnostics and Authorization
Before performing repair or upgrade work, we will discuss our findings with you. Work beyond an initial diagnosis is performed only with your authorization.
Repairs, Upgrades and Software
Our services may include hardware repair, component upgrades, and Windows or software installation and configuration. Where third-party parts or software are used, their own warranties and licenses may apply.
Remote and Networking Support
Remote support sessions and network or Wi-Fi services are carried out with your knowledge and, where applicable, your participation in the messenger conversation you selected.
Customer-Provided Devices and Data
You are responsible for maintaining a backup of your data before service, where reasonably possible. AMIK IT takes reasonable care of devices left in our custody but is not responsible for pre-existing data loss, and we encourage customers to back up important files whenever feasible.
Passwords and Access
If you voluntarily provide a password or access credential so we can perform a requested service, it is used solely for that purpose.
DigitalPass and Online Support
Service requests, device information and Online Support conversations may be organized within DigitalPass to help you track service status and history. DigitalPass account access and related features are still being developed and are not guaranteed to be available at this time.
Service Limitations
Estimated timelines, part availability and diagnostic outcomes can vary and are not guaranteed. Specific pricing, warranty terms, and any payment or cancellation policies will be communicated to you directly before work begins.
Limitation of Liability
To the extent permitted by law, AMIK IT's liability for any service is limited to the value of the service provided, and AMIK IT is not liable for indirect or consequential damages arising from the use of a customer's device or data.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.
Contact Us
Questions about these Terms of Service can be directed to:
digitalpass@amik.club